Customer Services

Thank you for visiting our website - we hope your experience of shopping at pago pago™ has been a pleasant one. We have endeavoured to make shopping for clothes on this website as simple and enjoyable as possible, but appreciate there may be some areas that need explanation - and that is the purpose of this page.

If you are unable to resolve any issues using the information contained in this page, please email your enquiry to help@pagopago.co.uk and we will respond promptly. Alternatively, you may call our customer service helpline on 0870 1994 008. 

Confirmation of order
When you have finished placing your order, we will review it and send you an email confirming details of the order, telling you when you can expect delivery of the items you purchased.

Payment
You may choose to pay for your order with a credit/debit card or by cheque.  Please make any cheques payable to Virtual Apparel Ltd and send to PO Box 7409, Leicester, LE4 6YB.

If paying by credit/debit card, you are required to enter details of your credit/debit card. However, we have chosen to use the specialist internet payment processing service, SECPay, to ensure that this sensitive information is handled securely on your behalf.  We are not passed any information about your credit/debit card - this is handled entirely by SECPay for your protection and privacy.  For more information about this you may visit www.secpay.com.

Delivery
One of our uppermost aims is to offer high quality garments at competitive prices. With that in mind, we do make a postage charge of £3.95 for the first item to be delivered in the UK and 75p for all subsequent items within one delivery.  For other countries in the European Union (EU), our delivery charge is £5.95 for the first item and £1.15 for subsequent items to be delivered together.  If you live outside the EU, and wish to make a purchase, please contact us via the email address help@pagopago.co.uk and we will consider how best to fulfil your request.

Returns promise
We are confident that the outstanding design and manufacture of our garments, along with the accuracy of information on this website, will combine to ensure your satisfaction with the items you have purchased from us. If, however, you are not satisfied with your purchase, you may return the garments to us - observing the following simple conditions:

• Items must be returned within 14 days of receipt.
• Please complete the form on the reverse of the Invoice document, detach and return with the garment/s.
• Please use recorded or registered post when returning items to us, and retain your proof of postage - we cannot credit items not received back into our warehouse.
• Any item returned should be in the same unworn condition as originally supplied.

Unfortunately, we are unable to refund the postage or return costs.